Clare MacBain-Williams I think it was because we were so proud to wear the tartan,it was no trouble to go the extra mile. I agree with you re staff Derek, I once brought a staff pax to stay at our house,when he failed to get on the full DXB flt one night,and had nowhere to stay. Also saw another ground staff girl take home a mother with very young twins after a flt cancellation..BCal offered her a hotel, but she just didn't have all the baby "kit" she needed,whereas my colleague had young ones of her own so was well equipped..another colleague of mine lent a pax his own golf clubs as he was over here for a golfing hol and we had inadvertently left them behind in the US . Same chap also organised a golf day for some pax whose flt had been canx,so they had lost a day of their golfing hol...he called his own local golf club and organised a temp membership for half a dozen blokes, called MT and got a minbus to take them to said club, and even managed to blag a lunch for them!